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This Privacy Policy explains how kickgearpro (“we”, the “Site”, or “kickgearpro”) collects, uses, and discloses your Personal Information when you visit or make a purchase on kickgearpro.com (the “Site”).

Collecting Personal Information

When you visit the Site, we collect information about your device, how you interact with the Site, and data necessary to process purchases. If you contact our support, we may collect additional information to assist you. “Personal Information” means any data that can uniquely identify an individual. Below is what we collect and why.

Device Information

  • Examples: browser version, IP address, time zone, cookie identifiers, pages/products viewed, search terms, and on-site interactions.
  • Purpose: to load the Site correctly, secure the Site, and perform analytics to improve performance and user experience.
  • Source: collected automatically via cookies, log files, web beacons, tags, and pixels.
  • Disclosure (business purpose): shared with our e-commerce processor Shopify and analytics/advertising partners as described below.

Order Information

  • Examples: name, billing & shipping address, payment info (e.g., credit card, PayPal, Amazon Pay), email, and phone number.
  • Purpose: to fulfill our contract with you—process payments, arrange shipping, provide invoices/confirmations, communicate about your order, screen for fraud/risk, and (per your preferences) send product/service updates or offers.
  • Source: provided directly by you.
  • Disclosure (business purpose): shared with Shopify, payment processors (e.g., Chase, PayPal, Amazon Pay), fulfillment/3PL partners (e.g., ShipMonk), and production partners (e.g., Print Your Cause).

Customer Support Information

  • Examples: order numbers, contact details, correspondence content, attachments/screenshots relevant to your inquiry.
  • Purpose: to provide customer support and resolve issues efficiently.
  • Source: provided directly by you.
  • Disclosure (business purpose): may be shared with our CRM/helpdesk providers or operational partners strictly to resolve your request.

Minors

The Site is not intended for individuals under 13. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe a child provided data to us, please contact {privacy email} so we can delete it.

Sharing Personal Information

We share Personal Information with service providers to operate the Site and perform our contract with you. For example:

  • We use Shopify to power our store. Learn more: https://www.shopify.com/legal/privacy
  • We may share information as required by law (e.g., responding to subpoenas, warrants, lawful requests), or to protect our rights and users.
  • We may use your information for remarketing and to create lookalike audiences on digital ad platforms consistent with applicable law.

Behavioural Advertising

We use Personal Information to deliver targeted ads or marketing we believe you’ll find relevant. For example:

Opt-out of targeted ads:

Using Personal Information

We use your Personal Information to provide our Services: offering products for sale, processing payments, shipping orders, customer support, and keeping you updated about new products/services/offers (in accordance with your preferences and applicable law).

Lawful Basis (GDPR/EEA)

If you are in the EEA, we process your Personal Information under these legal bases:

  • Your consent;
  • Performance of a contract (to fulfill and deliver your order);
  • Compliance with legal obligations;
  • Vital interests;
  • Public interest tasks;
  • Our legitimate interests (which do not override your rights and freedoms).

Retention

We retain Personal Information for as long as necessary to provide Services and comply with legal obligations. For orders, we keep records unless and until you request erasure (see Your Rights).

Automatic Decision-Making

If you are in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where it has legal or similarly significant effects.

  • We DO use limited automated decision-making (e.g., fraud prevention flags).
  • Our processor Shopify also employs limited automated tools (e.g., temporary deny-lists for repeated failed transactions or associated IP/credit cards).

Your Rights

GDPR (EEA Residents)

You may request access, portability, correction, updating, or erasure of your Personal Information. To exercise rights, contact {[email protected]} or use the details in Contact below.
Data may be processed initially in the EU/EEA (e.g., Ireland with Shopify) and then transferred to Canada/United States for storage/processing. For GDPR transfer information, see Shopify’s whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California Residents)

You may request access/know, portability, correction, updating, or deletion of Personal Information. To exercise rights or designate an authorized agent, contact {[email protected]}.

Cookies

Cookies are small data files placed on your device. We use functional, performance, advertising, and social media/content cookies to improve your experience (e.g., remember preferences, secure sessions, analyze usage, and personalize content/ads). Some cookies are session (end when you close your browser) and some are persistent (expire automatically, typically between 30 minutes and 2 years).

Examples (Shopify store cookies):

  • Necessary: _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u
  • Analytics/Reporting: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y

You can manage cookies in your browser settings (see www.allaboutcookies.org). Blocking cookies may impact Site functionality and may not fully prevent information sharing with third parties (e.g., ad partners). For targeted ads opt-outs, see Behavioural Advertising above.

Do Not Track

There is no consistent industry response to “Do Not Track” signals. We do not alter data practices when a DNT signal is detected.

Changes

We may update this Privacy Policy to reflect changes in our practices, operations, legal, or regulatory requirements. We will post the updated date at the top or bottom of this page.

Contact

For questions, requests, or complaints about privacy, contact us at {[email protected]} or:
kickgearpro Inc., {Street Address}, {City}, {State} {ZIP}, USA
Last updated: {MM/DD/YYYY}

Shopify Hosting & Data Storage

Our store is hosted on Shopify Inc., which provides the e-commerce platform and stores data on secure servers behind a firewall.

Policy Relationship

This Policy does not amend or replace our Terms of Service. If you reside outside the U.S., we will collect/process/store/use data in compliance with applicable local laws, which may differ from this Policy.

Additional Information We Collect

We may collect personal (e.g., name, address, phone, email, payment info, order history) and non-personal information (e.g., browser type, referring URLs, ISP, OS, IP address). We may use analytics technologies (including web beacons and cookies) and third-party partners to manage, monitor, and optimize the Site and measure the effectiveness of our ads and communications.

Your use of the Site and your disclosure of information constitute consent to our collection and use as described in this Policy (where required, we rely on other lawful bases noted above).

How We Use Information

We use personal data to provide/maintain/improve the Site and our products/services, process payments, prevent fraud, and deliver customer support. We use non-personal data to understand Site usage and improve performance and features. We may contact you about the Site or our products/services (you can opt out of promotional emails).

Disclosures to Third Parties

We may disclose Personal Information to protect/enforce our legal rights or those of others or as required by law. We work with third-party providers (e.g., Shopify and operational partners) to provide, maintain, and improve our Site and Services, and may disclose Personal Information to them subject to their terms and privacy policies. We may share Personal and non-personal information with affiliates for marketing/analytics. In the event of merger, acquisition, change of control, bankruptcy, or reorganization, information may be transferred as an asset subject to this Policy. We may share aggregated, non-identifying data with strategic partners, advertisers, investors, and customers.

Cookies, Tokens & Web Beacons

We use cookies/tokens to personalize your experience, track usage, and facilitate secure login. We may use web beacons (tiny graphics) on pages/emails to understand engagement. You may limit their use via device/browser settings (functionality may be affected).

Security

We follow industry-standard safeguards to protect Personal Information transmitted via the Site. However, no method of transmission or storage is 100% secure. We are not responsible for third-party acts/omissions (e.g., unauthorized access/hacking) or disclosures due to transmission errors or events beyond our reasonable control.

Privacy of Minors

The Site is intended for adults. We do not knowingly collect information from users under 18, and will delete such data if discovered. Users under 13 are expressly prohibited from using the Site.

Opting Out of Communications

To opt out of promotional emails, follow the unsubscribe link in our emails or contact {[email protected]}.

Policy Changes

We may modify this Policy at any time. Material changes will be posted on the Site and, where commercially reasonable, notified by email. Please review this Policy periodically.