At kickgearpro, we’re committed to delivering a great customer experience and products you’ll love. We know that issues can happen, and we’re here to make things right. Please review our policy below.
1) Incorrect or Defective Orders
If you receive an incorrect or defective item, we sincerely apologize.
- Contact us within 14 days of delivery and our support team will arrange a free replacement.
- We may request photos/video of the issue and, in some cases, ask you to return the incorrect item for inspection.
- Once confirmed, your replacement will be processed and shipped as quickly as possible at no additional cost to you.
2) Returns for Refund (Change of Mind / Not Defective)
If you’re not satisfied for reasons other than defect or fulfillment error, we accept returns within 14 days of receipt.
- Items must be unused, in original condition, with tags/packaging intact.
- Return shipping is the customer’s responsibility.
- After we receive and verify the return, we’ll notify you by email of approval or rejection.
- Approved refunds are issued to your original payment method within 7 days.
3) Returns for Exchange (Size/Color/Style Change)
For exchanges, please contact us within 14 days of delivery.
- Our team will guide you through placing a replacement order.
- Return shipping for the original item is the customer’s responsibility.
- Upon receiving and verifying the returned item, we’ll move forward with the exchange.
4) Personalized / Custom Items
Personalized or custom-made products are not eligible for returns or refunds unless there is a manufacturing defect or a mistake on our part.
5) How to Start a Return/Exchange
- Contact our customer support team at {[email protected]} with your order number, photos (if applicable), and a brief description of the issue.
- We’ll provide step-by-step instructions, including return address and packaging requirements.
- Please use a trackable shipping service when returning items; we are not responsible for returns lost in transit.
6) General Notes
- Please double-check sizes, personalization details, and shipping info at checkout to minimize errors.
- Refunds are issued in the original transaction currency; any bank fees/exchange differences are not covered by kickgearpro.
- We reserve the right to refuse returns that do not meet our policy (e.g., used, damaged, missing tags/packaging, or outside the return window).
- For questions or assistance, contact our support team at {[email protected]}.
Thank you for choosing kickgearpro! Your satisfaction matters, and we’ll do our best to resolve any issues promptly and fairly.